Vizrt Online Privacy

Information regarding the processing of your Personal Data

Vizrt and its legal entities respects your privacy and protects the Personal Data we process about you. All processing of Personal Data (as defined below) is made in accordance with the GDPR. The following describes how we collect, process and share personal data belonging to clients, business partners, suppliers and other organizations with which Vizrt has a business relationship.

What Personal Data will be processed?

Vizrt will collect and process your name, address, gender, country of residence, D.O.B, email, telephone number, purchasing behaviour, company details, site usage data and platform preferences.

What is the purpose of processing your Personal Data?

When you access or sign up to any of the Vizrt services, activities or online content, such as newsletters, case studies, live webcasts and chats, forums, web and mobile notifications, telephone or text to Vizrt, book tickets for a Vizrt event or create an account using the Vizrt online registration system we may receive personal information about you. This can consist of information such as your name, email address, postal address, telephone or mobile number, gender or date of birth, as well as information collected about your use of Vizrt services (such as what you read, watch or interact with on the vizrt websites and platforms).Please note that sometimes we will require you to provide additional personal information, and sometimes sensitive personal information (e.g. if you're sending in an application for a job or submitting a specific support request. When we do this, we will provide further information about why we are collecting this information and how we will use it.

Who has access to your Personal Data?

Vizrt is a multinational company with cross-border, cross-functional teams, and our employees frequently travel while still needing access to data in order to perform their duties. As Vizrt is a global company your Personal Data will be accessible from countries outside of EU/EEA, predominantly, but not limited to, our global offices in America, Thailand, Argentina, Australia, China, India, Indonesia, Japan, Korea, Brazil, Malaysia, Dubai, Myanmar, Hong Kong & Macau, Philippines, Russia, Singapore, South Africa, Taiwan, Vietnam. These countries may have a lower level of protection than within the EU/EEA. When transferring Personal Data to countries outside the EU/EEA, Vizrt ensures that your Personal Data is subject to an adequate level of protection, providing appropriate safeguards where necessary.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Vizrt when we have reasonable grounds to believe that such rights or property have been or could be affected.

The standard contractual clauses for transfering data can be found here.

We have implemented appropriate technical and organisational measures to protect your Personal Data against loss or unlawful access. The number of persons with access to your Personal Data is limited. Only employees or other individuals associated with Vizrt org that need to process your Personal Data in accordance with the purposes above will have access to your Personal Data.

For how long is your Personal Data stored?

Vizrt will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

What are your rights?

Vizrt is the controller of the processing of your Personal Data. This means that we are responsible for your Personal Data being processed correctly and in accordance with applicable laws. For more information please contact privacy@vizrt.com

You are entitled to know what Personal Data we are processing regarding you, and you can request a copy of such data. You are entitled to have incorrect Personal Data regarding you corrected, and in some cases you may request that we delete your Personal Data (if, for example, the Personal Data is no longer necessary for the purpose for which it was collected or if you withdraw your consent and the processing was based on such consent). You also have the right to object to certain processing of your Personal Data, and request that the processing of your Personal Data be limited. Please note that limitation or deletion of your Personal Data may result in us not being able to fulfil our commitments towards you. You are also entitled to extract your Personal Data in a machine-readable format and to transfer the Personal Data to another controller.

If you have questions regarding how we process Personal Data concerning you, you are most welcome to contact us at privacy@vizrt.com or by mail to the address above.

If you have any objections or complaints with the way we process your Personal Data, you have the right to lodge a complaint with the [insert relevant data protection supervisory authority].

A “cookie” is a small text file containing information which is stored on your computer. Cookies are only used for technical reasons and to facilitate your use of a website. One type of cookie will save a file permanently on your computer. It can thereafter be used to customise this website based on the user’s choices and interests. Another common type of cookie is the “session cookie”. When you visit a website, session cookies are sent between your computer and the server to collect information. Session cookies are not saved once you close your web browser. For more information about how cookies work, please be referred to www.allaboutcookies.org.
Vizrt uses the following cookies on these websites
Cookie
Domain
Information
How long the cookie is stored
Cookie shares information with third party
Pardot
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Engagement, personalisation, login, marketing
12 months
Salesforce
Google Analytics
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Engagement, personalisation, login, marketing
See individual Cookie information
Pardot and Salesforce
Google Adwords
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Advertising targeting
12 months
Pardot and Salesforce
Hotjar
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Engagement, personalisation, login, marketing
12 months
Google Analytics
Facebook
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Advertising targeting
12 months
Google Analytics, Pardot, Salesforce
LinkedIn
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Advertising targeting
12 months
Google Analytics, Pardot, Salesforce
Twitter
vizrt.com
live.vizrt.com
support.vizrt.com
license.vizrt.com
vizrt.itslearning.com
vizuniversity.learnupon.com
store.vizrt.com
docs.vizrt.com
vizstory.com
Advertising targeting
12 months
Google Analytics, Pardot, Salesforce
Vizrt Cookies
Google Analytics Cookies
Cookie Name
Description
_utma
Google Analytics: We use Google Analytics to monitor traffic levels, search queries and visits to this website.
_utmb
Google Analytics stores IP address anonymously on its servers in the US, and neither CIVIC or Google associate your IP address with any personally identifiable information.
_utmc
These cookies enable Google to determine whether you are a return visitor to the site, and to track the pages that you visit during your session.
_utmz
These cookies are set only after the user has given consent to us to use cookies.
Google Analytics Cookies

Additional Information
Google Analytics Privacy Policy.

Viz University uses the Learnupon LMS platform. Details of how Learnupon track general user behavior through Google Analytics can be found on Learnupon online privacy policy.

Additional Information
Google Analytics Privacy Policy.

You can choose to opt out of Google Analytics.

Pardot Cookies
Cookie Name
Description
visitor_idxxxxx
Visitor Cookie: The visitor cookie includes the name “visitor_id” plus the unique identifier, which is derived from the tracking code placed on your site. The value stored is the unique ID for the visitor. For example, cookie name “visitor_id12345″ stores the visitor value “123456789,” where 12345 is the account identifier and 123456789 represents the visitor ID. This cookie is set by our tracking code on visitors and prospects.
pi_opt_in
Opt InCookie: The persistent cookie named “pi_opt_in” is what we use to stay in compliance with the “Do Not Track” initiative. Pardot’s tracking code can optionally respect these headers and does not use cookie-based tracking for any visitors with that setting enabled. What is not tracked?
What is not tracked?
  • Page views
  • Form and landing page views
  • File downloads
  • Custom redirect clicks
What is still tracked?
  • Form and landing page submissions
  • Email sends, opens, and clicks
Pardot
Pardot App Session Cookie: The session cookie named “pardot” is only set if you’re logged into our app as a user (i.e. prospects will not have this cookie set).
Pardot Cookies
Hotjar Cookies
Cookie Name
Description
_hjClosedSurveyInvites
Hotjar cookie. This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.
_hjDonePolls
Hotjar cookie. This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.
_hjMinimizedPolls
Hotjar cookie. This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjDoneTestersWidgets
Hotjar cookie. This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.
_hjMinimizedTestersWidgets
Hotjar cookie. This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.
_hjIncludedInSample
Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.
Hotjar Cookies
Additional marketing cookies
Twitter Conversion Tracker
This Cookie is placed by Twitter. It enables Vizrt to learn how our users have interacted with Vizrt advertising served to them on Twitter. It also enables Vizrt to identify users who have used their mobile device to view Vizrt advertising on Twitter and later came to the Vizrt website on a desktop computer. Please see the Twitter Conversion Tracker for further information.
Facebook Pixel
This Cookie is placed by Facebook. It enables Vizrt to measure, optimize and build audiences for advertising campaigns served on Facebook. In particular it enables Vizrt to see how our users move between devices when accessing the Vizrt web site and Facebook, to ensure that Vizrt’s Facebook advertising is seen by our users most likely to be interested in such advertising by analysing which content a user has viewed and interacted with on the Vizrt web site. Please see Facebook Pixel for further information.
LinkedIn Cookie
The LinkedIn Insight Tag is a lightweight JavaScript tag that powers conversion tracking, retargeting, and web analytics for LinkedIn ad campaigns.
Additional Marketing Cookies
Why Vizrt use cookies

The type of cookie that are used on Vizrt sites can be put into one of four categories:

Strictly Necessary Cookies

Some cookies are strictly necessary in order to enable you to move around the website and use its features. Without these cookies, we will not be able to determine the number of unique users of the site or provide certain features, such as automatic registration for downloads.

Performance Cookies

These cookies collect information about how you use our sites, for example which pages you go to most often and if you get any error messages from certain pages.

These cookies are not used to target you with online advertising. Without these cookies, we cannot learn how our sites are performing and make relevant improvements that could better your browsing experience.

Functionality & Profile Cookies

These cookies allow our sites to store information that you provide such as your site language preferences and to store technical information useful for your interactions with our sites. For instance, they remember elements of your user profile. They also ensure that your experience using the sites and Vizrt marketing efforts are relevant to you. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymous and they cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you have previously made or personalise your browsing experience.

Advertising Cookies

These cookies may be used to deliver advertisements or promotions that are more relevant to you and your interests. They may also be used to limit the times you see an advertisement as well as help to measure the effectiveness of the advertising campaign. Although these cookies may track your visits to other websites, they do not usually know who you are.Without these cookies, online advertisements you encounter will be less relevant to you and your interests.

Setting your cookie preference

You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. Additionally, Vizrt will publish a consent checkbox shown to new users on all Vizrt platforms.

If you do not know what cookies are, or how to control or delete them, then we recommend you read on or visit www.aboutcookies.org or www.youronlinechoices.com. Deleting cookies may impair the functionality of this site and your enjoyment of it.

If you do not wish to accept cookies, you can change your web browser’s settings to automatically deny the storage of cookies or to inform you when a website wants to store cookies on your computer. Previously stored cookies can also be deleted through the web browser. More information can be found through your web browser’s support pages. Please note that certain areas and functions on this website require cookies and may not function if cookies are deleted or declined.

For more information regarding the cookies used on this website please contact us at privacy@vizrt.com.